COVID-19 Update

21st December 2020

The safety and wellbeing of our Customers and Colleagues remains paramount. All of our services across our group of companies (G2S Limited, Product Care Limited, Design and Trade) are currently in line with latest government guidance.

What to expect? (for deliveries or collections)

  • Self-Isolating Households – a door service only will be offered
  • Tier 4 – a door service only will be offered
  • Tier 3 – a room of choice service. We are sorry we cannot offer unpacking at this time.
  • Tier 2 or below – full services available

During the pre-call, our Delivery Technician will check if you are a self-isolating household, (including containing high-risk, vulnerable or shielding individuals).

If in-home services have been requested and restrictions allow for them to be provided (including installations*, repairs*, product recycling* or room of choice delivery) our Technician will be asked to perform an individual risk assessment to ensure the service can be completed in a safe manner. We will use appropriate PPE, Cleaning, Handwashing and Hygiene procedures and will ask that the minimum 2-metre social distancing be observed. This could mean occupants being asked to remain in a different room whilst the service is performed.

Thank you for your support and understanding in these challenging times.

*Additional charges may apply

COVID-19 Secure Workplaces

Our group of companies have been working to ensure COVID-19 secure workplaces for all employees:

Matchstick Men Group
Product Care
G2S Ltd
Design & Trade